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Case 2: Google Chrome Not Playing Videos on iPhone/ Android

Suppose Chrome not playing videos happens to you on iPhone/ Android, you may try other methods to deal with the issue. Make sure you are in a good network environment and then try out these solutions.

Workaround 1: Force and Restart Chrome App

There is a great possibility that the videos can play after you restart the Chrome app, and before that, you should force the app to stop.
i. iOS users are required to double-click the Home button to get the recently used apps'list and swipe Chrome up to close it.
ii. Android users can slide up the menu and also slide up to force close Chrome ap,; or you can go to Settings > Apps > Chrome > Force Stop.(In the same interface you can also clear cache of Chrome).


Thereafter, tap to run Chrome again.

Workaround 2: Ensure Enough Phone Storage

Enough storage is necessary for video loading, and insufficient storage prevents video to play.
i. iOS users can run Settings > General > iPhone Storage.


ii. Android users can open Settings>About to see how much free space left on your phone.If the storage is running out of, export photos or other media files to PC to free up space.

Workaround 3: Clear Browsing Data

Despite insufficient storage, accumulated browsing data is another factor that keeps video loading on Chrome of your phone. What’s more, it will slow down the app to run, so you should clear browsing data timely.
Step 1: Open Chrome on your phone, tap on Menu > Settings > Privacy.
Step 2: Check "Browsing history", "Cookies, site data", and "Cached images and files", and tap Clear to delete them.


Also, as I mentioned before, Android users can run Setting > Apps > Chrome > Clear Cache to clear browsing data.

Workaround 4: Update/Reinstall Chrome App

The updated app will always fix some problems, add some features and more. So updating is an option for you to make Chrome video play again. You can go to App Store/Google Player to install the newest version of Chrome.
Besides, delete the app is also a good choice to remove problems.

iOS users are required to hold the icon of Chrome, tap "X" on it to delete the app, and then install Chrome again in App Store.



There are two ways for Android users to uninstall Chrome:
1. Drag the icon of Chrome to trash can;
2. Open Settings > Apps > Chrome > Uninstall.
After that, install Chrome in Google Play.

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